Why people join Maata
We are a Durban team that works closely together, from the first customer enquiry to the final packed parcel. The work is practical, steady and hands-on, with a focus on service, attention to detail and good communication. If you enjoy helping people, keeping things in order and working with products for babies and mothers, you may fit well here.
Our business supports families across South Africa, including Durban, Johannesburg, Pretoria, Cape Town and Gqeberha, so the pace can be busy. That means we value people who can stay calm, check details properly and work well with others even when orders come in fast.
Roles we commonly hire for
We hire for a range of roles as the business grows. Some positions are office based, others focus on stock, packing or delivery support. Experience helps, but a careful work ethic matters just as much.
- Customer care and enquiry handling
- Product buying and range coordination
- Warehouse and stock control
- Order packing and dispatch support
- Delivery planning and route coordination
- Content and product listing support
What the work involves day to day
Depending on the role, you may be answering customer questions, checking stock counts, preparing gift orders, updating product information or helping plan deliveries. Some days are about neat administration, other days are about moving boxes, checking labels and making sure the right item leaves with the right order.
Because we sell maternity and baby products, accuracy matters. Gift notes must be handled carefully, parcels must be packed well for transit and product details must be checked before anything goes out. In a coastal city like Durban, even packaging choices matter when dealing with humidity and long delivery routes.
- Clear written communication is important
- Basic computer skills help with daily admin
- Good organisation keeps orders on track
- Friendly service matters on every call and enquiry
Who tends to do well here
We suit people who are dependable, neat in their work and comfortable working as part of a small team. You do not need to know everything on day one, but you should be willing to learn, ask questions and follow process carefully.
We also value people who understand South African customers and the realities of everyday trading, from school holiday rushes to month-end pressure and delivery delays caused by rain, traffic or load-shedding. Practical thinking goes a long way here.
- Someone who notices small mistakes before they become bigger ones
- Someone who can switch between office tasks and practical support
- Someone who treats customer orders with care and respect
How to apply through our contact page
To apply, send your CV through the enquiry form on our contact page and mention the type of role you are interested in. If you have relevant experience, include a short note about your background, your location and when you would be available to start.
Please keep your details up to date and make sure your CV is easy to read. If we are interested in speaking with you, our team will respond through the contact details you provide in the form. We do not ask applicants to send documents by phone message or social media.